rob k Pvp

Terrible customer service

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They swapped the billing and shipping address, so package is being sent to wrong destination. UPS says they are the only ones that can correct it but KK Music Store refuse to change the shipping. I wasn't planning on having a large package arrive so I have to cancel plans in order to reject it. They have refused to make any changes, even though they are the only ones that can. Complete disregard for customer, do not buy from them. If you have any issues you'll be alone and will not receive any support from Amazon (they sell as a 3rd party), KK Music Store, or UPS. Everyone says the others have to do something and nothing gets fixed. Worst online buying experience in my life.
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Loss:
$350
Cons:
  • Customer service

Preferred solution: Im disputing via my bank and expect that to be the refund, other than that they have treated me so poorly I want their reputation to suffer as a result of this. They've put me through *** for days because of this.

User's recommendation: Avoid at all costs

Anonymous
map-marker Bengaluru, Karnataka

Change subscription

Dear sir I'd need to change for id:-897007****.from account I'd no registration id:-80732 5****. Please do the needful.
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Anonymous

KK Music Store - Double Bass Review

Dont bother with these peple.. ..I bought a double bass back in september 4. The first one was visually defective so i called and the scheduled to send me another bass. The new one arrived and was visually ok untill i took it to the music store to install the bridge. The bridge was too high, the chords are the cheapest quality and the finger board was not leveled properly... All in all its going to cost another 300 dollars to fix what is wrong with the instrument. Save your money and get your instrument at your local music store. Their pricing is deceiving.
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Reason of review:
Damaged or defective
Anonymous
map-marker Rahway, New Jersey

Mendini Musical Instruments Clarinet Review

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I'm so thankful with this company fast raliable and the product in good condition
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Reason of review:
Good quality
Megann Pia

KK Music Store sent me Nacho Cheese Doritos instead of trombone

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I wanted to buy trombone from KK Music Store and paid them $150.00 trough the Amazon. I've got a box of Nacho Cheese Doritos instead. Isn't it insulting? If I were them I would not send anything at all if I don't have a trombone. I was completely pissed off. I spent thousands of dollars a year on Amazon purchases, but thanks to the sellers like KK Music Store I will stop buying anything from Amazon and I will turn back to the local stores. In the past Amazon offered pretty good service; nowadays it became more like a scam. I wrote the feed-back about this seller on Amazon and they refused to post it. I didn't insult anybody, just told what happened
View full review
Loss:
$150
Cons:
  • Are dishonest
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

2 comments
Machele Imf

You need to tell Amazon the order was incorrect. There is a way to do that by clicking on your order and then the "return or replace items" yellow button.

I have had mistakes in orders from Amazon and never had a problem returning the items or getting a refund. Amazon is very good at satisfying customers.

Guest

They didn't refuse to post it. I just read it there.

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Anonymous
map-marker Revere, Massachusetts

Stay far far away from kk music store, they kept most of your money!

I bought a cello and a viola from kk music store. The instruments are not good at all. So I returned it. I lost $270 for returning the bad quality instrument. They kept most of my money even if I returned the instrument. Shocked.I lost $270 for returning the bad quality instrument. They kept most of my money even if I returned the instrument. Shocked.I lost $270 for returning the bad quality instrument. They kept most of my money even if I returned the instrument. Shocked.I lost $270 for returning the bad quality instrument. They kept most of my money even if I returned the instrument. Shocked.I lost $270 for returning the bad quality instrument. They kept most of my money even if I returned the instrument. Shocked.
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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

Why repeat yourself over and over? ***.

Guest

Thanks for the info. They suck. And I won't buy anything from them.

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Anonymous
map-marker Perris, California

I HAVE BOUGHT SEVERAL INEXPENSIVE INSTRUMENTS FROM KKK

I have bought over the years maybe 4 violins and a cello from KKK. The quality of the instruments is good enough for a beginner...not really bad....at all. The company has always sent me the instruments quickly and packaged well. One time there was a damaged tuner and when I called they sent me a new one. I think they must sell MANY hundreds of instruments because they are about the cheapest source for beginning instruments around. With so few complaints it seems they must be doing a pretty good job of satisfying customers because they've been in business for years and years so far. I hope they continue for a long time importing these inexpensive beginning instruments for kids and adults who may or may not decide to continue taking lessons.
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Reason of review:
Fair pricing
Anonymous
map-marker El Paso, Texas

*** CELLO

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CABINET SPLITTING ON SEAMS OF CASE, UNUSABLE. CONTACTED KK, THEY WON'T DO ANYTHING, I EVEN SENT PICTURES. I HAVE TO PAY FOR REPAIRS OR PAY SHIPPING TO RETURN IT. SAVE YOURSELF A HEADACHE AND DON'T DO BUSINESS WITH THEM. WISH I HAD READ REVIEWS BEFORE ORDERING. I KNOW IF I RETURN I'M OUT MY $330. BECAUSE FROM READING THEIR REVIEWS THEY KEEP YOUR MONEY AND THEIR INSTRUMENT. SHADY BUSINESS AND NO CUSTOMER SERVICE. PLEASE TRASH THEM ON AMAZON TO PROTECT OTHERS FROM SUFFERING A LOSS. NEXT RECOURSE IS TO CONTACT AMAZON AND SEE IF THEY WILL HELP WITH BUYER PROTECTION.
View full review
Loss:
$330
Cons:
  • Being told too bad your stuck with it
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Placentia, California

Never Shipped

Good Morning...Time to get your attention. I ordered a Cello on 8/27. You created a UPS label. This is all that I have been told has been completed. I traced your UPS number and they say they were notified that a label had been generated, but they have never scanned the carton. This instrument was ordered on 8/27 so that we would have it for classes beginning today. We figured that a 40 mile trek should take less than 10 days to deliver. It could have been walked here by now. You are telling me that when I called you on 8/30 you took no action and did not return my call. I called you on 9/3 and you asked UPS to investigate, still did not return my call. Today you are telling me that UPS will have an answer on Friday. I offered to drive to your warehouse to pick up a replacement and let you and UPS work out where the carton is or is not. You told me that if I would like to buy another one at full price that would be acceptable. Let me make this clear....I am done caring weather UPS lost it or you never shipped it. I am hopeful that the instrument is of higher quality than your customer service.
View full review
Loss:
$350
1 comment
Guest

Saw these reviews so I thought I'd put in a few cents worth. I did have a problem, but KK did make it right.

My cello came in badly damaged because it was not packaged properly. I sent in pictures and followed their instructions for the return step by step.

They did replace the cello and we have been very happy with the instrument. I think they need to review their returns processes, and they need to do a better job preparing delicate instruments for shipment, but you can't beat the price for a beginner's instrument.

Acphillee
map-marker Old Town, Maine

KK Music Store - stay far, far away!

I purchased a 1/8 size violin for my 4 year old daughter. It arrived in a banged up box via fed ex. When I contacted customer service via phone, I spoke with a very nice woman who advised me to send pictures via email, which I did. The instrument had a damaged end pin (piece broke off) cracked rosin, and a broken fine tuner on the "G" string. They only offered to ship a new end pin and Rosin. When I told them I was not comfortable replacing the end pin myself, they said it is not that hard and to get my daughter's teacher to do it (she shouldn't have to!) What really *** me off, however, is that they tried to convince me that the broken fine tuner was normal (I am new to violins, but not a complete ***, thank you very much!) I both emailed and called and was assured that they all look like that. Well, the teacher just had to look at it for about 5 seconds before she said, yeah, it's broken. I have never received such *** customer service from an online seller. Stay far far away - I wasn't expecting a Strativarius for $90, but I did expect the instrument to arrive in one piece and not to be lied to!
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1 comment
Guest

Same here. I spent $400 dollars and at my rate that's gonna take a couple months to get me back up to where I was financially.

Showed up broken. I got a cello and it has broken pegs and all the strings were snapped in half.

Tyren Fic
map-marker San Diego, California

Kept the cello and the money

This company is an unethical DISASTER to be avoided at all costs. Started with misleading advertisements - note the GERMAN type cello is made in CHINA -and a poor quality cello. Returning it was supposed to be easy within the trial period. Turns out a cello can be badly enough "damaged" in their indestructible hard case during shipping that there is NO refund. I am out the money and the cello. Some business where you get to keep both! Wish I had known what this company was like before I did business with them. This was a HORRIBLE and expensive experience.
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Loss:
$360
3 comments
Guest

no one gives a ***

kelsey Bjr

:cry :( :( im kelsey who wrote that comment above mine and i failded my test so thanks again

Guest

:( :( :cry u justt made me upset I'm only 8 and I orederd a viola and a chello. No I'm up late heart brocken with a big test tomorrow. So thanks a lot

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trinimacrum
map-marker Ambridge, Pennsylvania

Offerred quality and value, did not deliver

KK Music Store is a source that my 13 year old son found online. he was looking for a violin at an affordable price. imagine our surprise when on this slick website we found a rosewood and ebony full sized violin on sale for 80 dollars. there were other more expensive ones and this had originally been priced in the mid 100s so this all adds to the appearance of legitimacy. Since we never got a confirmation of our order, my son started investigating and after all the negative reviews he found, he figured he'd been had and we resolved to file a complaint when we got to it. well, it arrived, much to our surprise! thank goodness my son isn't the 8 year old we read about in one complaint, hoping for a magical christmas morning- we had a good laugh about the "rose wood" that is missing an entire section of stain, and the "ebony" that he had to convince me wasn't plastic but was the very same wood painted black. in the end, we probably got what we paid for- a poorly made instrument with inferior sound. not a lot of skin off our nose, but no-one should expect KK Music Store to deliver what it promises.
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Loss:
$80
7 comments
Guest

That is very rude of them and I was planning to buy a flute from them because they were very cheap and now I guess I shouldn't. :roll :eek :sigh

Guest

This is making me pretty nervous. I just purchased a violin from KK Music Store on Ebay.

What lured me in was the Top rated seller symbol along with the teal shooting star claiming they have a feedback score in between 25,000 and 49,999. I bought it two days ago and have yet to receive any word that it has shipped.

Please wish me luck, I'm pretty worried. :x

Guest

wooooowwwwww :upset

Guest

We ordered a Mendini student flute for my niece. Upon ordering, I asked the Custumer Service Rep about the time frame of shipping the item. She told me, it would take only up to 14 business days.

She ensured me that it would not take any longer, however the parcel is in transit for 10 business days. And I will move within 5 days now.

How nice. :?

Guest

ive read these comments and complaints and feel really bad now because i just bought a blue violin from there so i hope this time they weren't lying....... :sigh

:eek

Guest

Check out all the other Complaints on KK Music store and Cecilio musical Instruments on the Web . They have been in Business for Years yet they still get a high percentage of Complaints.

In other words they haven't improved because its just a money making operation with no concern of their customers. You don't get what you pay for...

You actually get Less! :cry

Guest

KK Music Stores (their Ebay Store, their Online Store, their Ebay Store 1 and 2, their two brands Cecilio & Mendini) are all SHAMEFUL! own by Chinese folks who's pushing poor and cheap products (using great photoshop pictures) for their own profits and screwing all the other reputable music dealers out there carrying real brands and support real music education and learning.

SHAME ON THEM and their companies and their games!

STAY AWAY FROM THIS COMPANY and their brands!!!

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