KK Music StoreComplaints and Reviews

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CABINET SPLITTING ON SEAMS OF CASE, UNUSABLE. CONTACTED KK, THEY WON'T DO ANYTHING, I EVEN SENT PICTURES. I HAVE TO PAY FOR REPAIRS OR PAY SHIPPING TO RETURN IT. SAVE YOURSELF A HEADACHE AND DON'T DO BUSINESS WITH THEM. WISH I HAD READ REVIEWS BEFORE ORDERING. I KNOW IF I RETURN I'M OUT MY $330. BECAUSE FROM READING THEIR REVIEWS THEY KEEP YOUR MONEY AND THEIR INSTRUMENT. SHADY BUSINESS AND NO CUSTOMER SERVICE. PLEASE TRASH THEM ON AMAZON... Read more

Was this review helpful? 0 0

Good Morning...Time to get your attention. I ordered a Cello on 8/27. You created a UPS label. This is all that I have been told has been completed. I traced your UPS number and they say they were notified that a label had been generated, but they have never scanned the carton. This instrument was ordered on 8/27 so that we would have it for classes beginning today. We figured that a 40 mile trek should take less than 10 days to deliver. It... Read more

Was this review helpful? 9 1

I purchased a 1/8 size violin for my 4 year old daughter. It arrived in a banged up box via fed ex. When I contacted customer service via phone, I spoke with a very nice woman who advised me to send pictures via email, which I did. The instrument had a damaged end pin (piece broke off) cracked rosin, and a broken fine tuner on the "G" string. They only offered to ship a new end pin and Rosin. When I told them I was not comfortable replacing the... Read more

Was this review helpful? 9 1

This company is an unethical DISASTER to be avoided at all costs. Started with misleading advertisements - note the GERMAN type cello is made in CHINA -and a poor quality cello. Returning it was supposed to be easy within the trial period. Turns out a cello can be badly enough "damaged" in their indestructible hard case during shipping that there is NO refund. I am out the money and the cello. Some business where you get to keep both! Wish I... Read more

Was this review helpful? 9 15

KK Music Store is a source that my 13 year old son found online. he was looking for a violin at an affordable price. imagine our surprise when on this slick website we found a rosewood and ebony full sized violin on sale for 80 dollars. there were other more expensive ones and this had originally been priced in the mid 100s so this all adds to the appearance of legitimacy. Since we never got a confirmation of our order, my son started... Read more

Was this review helpful? 8 7

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